Guest Services

Guest Services Overview

Each member of our Guest Services team plays a vital role in making Keystone a warm, welcoming, and hospitable place. Our mission is to love and lead people in a growing relationship with Christ by helping guests feel welcomed and comfortable at Keystone.
If you are interested in serving on our Guest Services team, please read through the different role descriptions below, and then complete the form at the bottom. You can also download a pdf of the application here: Guest Services Application
If you have any questions or would like more information, please don't hesitate to contact Pastor Chris Jarrett: chris@keystonechurch.us or 734-944-5397  ext 203.

Guest Services Roles

  • Parking Lot Crew – Greet people as they drive onto the property. Smile, wave, make eye contact. Direct new guests to special parking spaces. Greet guests, answer questions, and walk them to a front door greeter. Help people find parking spaces.
  • Outside Door Greeter – Greet people at the main front doors as they arrive at and leave Keystone. Smile, welcome people, hold the door for them as they enter. Shake hands as appropriate. After each experience, return to the entrance to hold the door as people exit and greet them as they go.
  • Waumba Land Door Greeter – Greet parents and children at the Waumba Land outside door as they arrive at and leave Keystone. Be sure to greet the parents and children with enthusiasm! Hold the door for families – many of them arrive with arms full.
  • Lobby Greeter – Greet people as they enter the building. Smile and be proactive in welcoming people (don’t wait for them to greet you, greet them first). Look for people who are new or look lost. Ask how you can help them, and escort people to where they need to be. After the experience starts, help people find seats in the auditorium.
  • Auditorium Greeter – Greet people and hand out Keynotes as people enter the auditorium. After the experience starts, move to the side doors to greet late arrivers. Open auditorium doors at the end of the experience and collect communion cups as people exit on communion Sundays.
  • Connect Desk – Answer questions and provide information with a smile. Direct people to the different ministry areas of the church. Help people sign-up for events and serving opportunities. Greet guests warmly and offer any assistance they might need.
  • Refreshment Preparer – Prepare coffee and lemonade, and set up the refreshment counter before first experience. Monitor, refresh, and clean the refreshment area throughout your shift. At the end of the morning, put away items from the refreshment table and clean and put away all coffee and lemonade equipment.
  • Baptism/Dedication Host – When a person is baptized or a baby dedicated, you will help to host the candidate and family. You will show them where they need to be, escort the family to where seating has been reserved, and stay with the baptism candidates backstage before they are baptized.
  • Safety Team – Respond to medical and security emergencies as needed. Safety Team roles included Medical and Security. Both roles require specialized training or approval. Please ask for more details.

1) Briefly describe why you would like to be part of the Guest Services Team:

2) Preferred areas of interest (check all that apply):











3) Your Availability
















If you have any questions or would like more information, please don't hesitate to contact Pastor Chris Jarrett: chris@keystonechurch.us or 734-944-5397 ext 203.