Welcome Team
Welcome Team Overview
Each member of our Welcome Team plays a vital role in making Keystone a warm and welcoming place where people feel at home.
For a more detailed description of Welcome Team roles and responsibilities, please download this document: Welcome Team Guidelines and Expectations.
If you are interested in serving on our Welcome Team, please read through the different serving areas below, and then complete the form at the bottom of this page. You can also download a pdf of the application here: Welcome Team Application
If you have any questions or would like more information, please don't hesitate to contact Alicia Somers at alicia@keystonechurch.us or 734-944-5397.
For a more detailed description of Welcome Team roles and responsibilities, please download this document: Welcome Team Guidelines and Expectations.
If you are interested in serving on our Welcome Team, please read through the different serving areas below, and then complete the form at the bottom of this page. You can also download a pdf of the application here: Welcome Team Application
If you have any questions or would like more information, please don't hesitate to contact Alicia Somers at alicia@keystonechurch.us or 734-944-5397.
Welcome Team Serving Areas
- Parking Lot Crew – Greet people as they drive onto the property. Smile, wave, make eye contact. Direct new guests to special parking spaces. Greet first- time guests, answer questions, and walk them to a front door greeter. Help people find parking spaces.
- Outside Door Greeter – Greet people at the main front doors as they arrive at and leave Keystone. Smile, welcome people, hold the door for them as they enter. Shake hands as appropriate. After each experience, return to the entrance to hold the door as people exit and greet them as they go.
- Keystone Kids Door Greeter – Greet parents and children at the Keystone Kids outside door as they arrive at and leave Keystone. Be sure to greet the parents and children with enthusiasm! Hold the door for families – many of them arrive with arms full.
- Lobby connector – Greet people by name as they enter the building. Smile and be proactive in welcoming people (don’t wait for them to greet you, greet them first). Look for people who are new or look lost. Be proactive in beginning conversations with those who are new or alone. Create connections by introducing new people to others they can connect with.
- Auditorium Greeter – Greet people and give handouts (as needed) as people enter the auditorium. After the experience starts, move to the side doors to greet late arrivers. Open auditorium doors at the end of the experience and collect communion cups as people exit on communion Sundays.
- Auditorium Connector – Meet + greet people in your section of seats. Be proactive in getting people to move toward the center of the row before the music starts. Look for new faces and greet them, always be asking "have we met?" Help people find seats in the auditorium, escort them to empty/available seats.
- Connect Desk – Answer questions and offer information about upcoming events, onramps to community, and direct them to the handout for serving information. Answer questions and provide information with a smile. Greet guests warmly and offer any assistance they might need.
- Welcome Desk – Greet first-time visitors and engage them in conversation. Ask guests to complete Connect Card and give them a welcome gift bag. Introduce guests to pastors and regular attenders.
- Refreshment Preparer – Prepare coffee and lemonade, and set up the refreshment counter before first experience. Monitor, refresh, and clean the refreshment area throughout your shift. At the end of the morning, put away items from the refreshment table and clean and put away all coffee and lemonade equipment.
- Baptism/Dedication Host – When a person is baptized or a baby dedicated, you will help to host the candidate and family. You will show them where they need to be, escort the family to where seating has been reserved, and stay with the baptism candidates backstage before they are baptized.
- Safety Team – Respond to medical and security emergencies as needed. Safety Team roles included Medical and Security. Both roles require specialized training or approval. Please ask for more details.
